Refund policy

Made-to-Order Return & Refund Policy

Our wall art is made to order and printed specifically after an order is placed. Because each item is individually produced for the order and is not general resale inventory, we do not accept returns or exchanges for change of mind, incorrect size or frame selection, personal preference, décor fit, or other non-defective reasons, except where required by applicable law.

Issues Eligible for After-Sales Support

You may contact us for review if your order has one of the following issues:

Product quality issues: damage or breakage, severe color deviation, or stains or marks that were present on the product when received and were not caused by handling, installation, storage, misuse, or another external factor.
Fulfillment issues: the wrong product, artwork, size, frame style, or quantity was sent, or one or more items from the order were missing.

Minor color differences caused by screen settings, display brightness, ambient lighting, or normal differences between digital images and printed materials are not considered severe color deviation.

How to Submit a Claim

Please contact us as soon as possible after discovering an eligible issue at nckfjfsudgd@gmail.com. Include your order number, a clear description of the problem, and as much supporting evidence as reasonably possible.

To help us verify and process the claim, please provide, where applicable:

clear photos showing the complete product;
close-up photos clearly showing the defect, damage, stain, severe color issue, or incorrect item;
photos of the shipping package and outer packaging;
a clear photo of the shipping label or waybill;
photos showing all items received when reporting a missing-item or quantity issue;
relevant customer-service messages, after-sales communication screenshots, or other supporting information where applicable;
additional photos, video, or other reasonable evidence if requested during review.

Please keep the product, packaging, and shipping label until the claim has been reviewed.

If the information initially provided is not sufficient to reasonably verify the reported issue, we may request additional supporting evidence. If the issue still cannot be reasonably verified because sufficient evidence is unavailable, we may be unable to approve the claim, subject to any rights or remedies that cannot be excluded under applicable law.

Approved Resolutions

If we confirm an eligible product-quality or fulfillment issue, we will provide an appropriate resolution based on the circumstances. This may include a replacement or reshipment, or a refund.

Approved claims are generally resolved without requiring the original made-to-order product to be returned. Do not send any product back without first receiving written instructions from us.

Return Address

Because our made-to-order products may be produced through different fulfillment facilities, we do not maintain a single general return address for ordinary customer returns. In the uncommon event that we determine a physical return is necessary for a specific approved case, we will provide the applicable return instructions and address after review.

Unauthorized Returns

Products sent to any address without prior written authorization may not be accepted or processed.

Refund Timing

If a refund is approved, it will be issued to the original payment method where available. Processing time after approval may vary depending on the payment provider or financial institution.